Last updated: 4 September 2026
Need help with an order, delivery, return, payment, or your CodeTrex account? This page points you to the fastest way to get support on our website (web.ecommerce.codetrex.co.in) and the mobile app.
Before you contact us
Please keep these details ready so we can help sooner:
- Your order number (if the issue is about an order)
- The mobile number or email registered on your account
- A short description of the issue, and photos if a package or product is damaged
Track an order
- Sign in to your account.
- Open Orders for live status.
- Courier tracking details appear after the shipment is dispatched.
You can also use the Track Order link in the website footer.
Returns, refunds, and cancellations
Eligible items can usually be returned within 30 days of delivery if unused, unwashed, and in original packaging with tags. Full rules are on Returns & Refunds.
If your order has not shipped yet, contact us right away with the order number — we may be able to update or cancel it.
Payments and delivery
- Supported methods may include cards, UPI, wallets, and Cash on Delivery where available.
- We do not store your full card number. Payments run through trusted payment partners.
- Delivery estimates are shown on the product and checkout pages. Remote pin codes may take longer.
See Shipping Policy for processing times and delivery notes.
Account help
- Sign in with your mobile number or email to manage profile, addresses, wishlist, and orders.
- To permanently delete your account, read Account Deletion, then use Delete account under My Info after you sign in.
Common questions
Quick answers on orders, delivery, returns, and payments are on our FAQ page.
Contact support
- Email: support@codetrex.co.in
- Hours: Business days, 10:00 AM – 7:00 PM IST
- Address: Eklingpura Chouraha, Ahmedabad Main Road (NH 8 – Near Mahadev Hotel), Udaipur, India – 313002
You can also use Contact Us for order issues, product questions, or partnership enquiries.