CodeTrex Info

Returns and Refunds

We want you to love what you ordered. If something isn’t right, our returns flow is designed to be clear and fair.

Eligibility

  • Item is unused, unwashed, and in original packaging with tags intact.
  • Return request is raised within 30 days of delivery.
  • Product is not marked as non-returnable (for example, certain personal-care or final-sale items).

How to return

  1. Open your order details and choose the item to return.
  2. Select a reason and schedule pickup (where available) or follow drop-off instructions.
  3. Keep the package ready with all accessories included.

Refunds

After quality check, refunds are initiated to the original payment method. Bank timelines can vary; most refunds reflect within 5–7 business days after approval.

For exchange requests, we’ll help you place a replacement order once the return is accepted.